Accident Tow Dispatcher Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To obtain a job as Accident Tow Dispatcherand perform my duties with full dedication.

Highlights of Qualifications:

  • Excellent experience in providing customer services in case of any accident
  • Sound knowledge of communicating successfully with clients
  • Profound knowledge of analyzing information obtained from clients
  • Ability to structure the task and complete it effectively
  • Ability to ensure compliance to guidelines and tasks
  • Proficient in facilitating to initiate appropriate decision

Professional Experience:

Accident Tow Dispatcher

GEICO, Stockton, CA

August 2012 – Present


  • Administered and received calls coming in from policy holders who have been involved in various accidents.
  • Monitored various outbound calls to policy holders and ensured timely delivery of vehicles.
  • Provided optimal level of customer services andprepared loss reports for vehicles.
  • Utilized computer systems and documented information accurately.
  • Performed various clerical tasks and maintained records of billing information.
  • Coordinated with distressed customers and dispatched the same in a hurry.

Accident Tow Dispatcher

Diamond Ground Transportation, Inc., Stockton, CA

May 2009 – July 2012


  • Managed communications with various departments and ensured optimal customer services.
  • Developed and maintained professional relationship to achieve results.
  • Coordinated with departments for various recruitment events and assisted in enrollment.
  • Maintained a control over the call volume and completed work as per requirement.
  • Administered inquiries from customers and ensured quality services.
  • Managed and processed claims and ensured completion within required timeframe.


Bachelor’s Degree in Emergency Services

Georgia Highlands College, Rome, GA