What does an administrative clerk do?

Administrative clerk job description

Members of this profession are specialists for a wide range of tasks in offices, ministries, and other state or sub-state institutions and know-how public administration works. Every day, everything revolves around numbers, data, and facts about citizens’ concerns and the implementation of administrative regulations and laws.

Administrative clerks do general office work and take on executive functions in offices or ministries of local, state, or federal administrations or church administrations, industry and commerce chambers, and university institutions. As a clerk, you are the direct contact person for people who need support and help or need information, especially in citizens’ offices and citizens’ surgeries.

Everyday life in this profession consists of papers, documents, or applications. Whether you are preparing meetings, issuing or receiving forms for a new passport or housing benefit applications, de-registering or changing a vehicle, and providing information at the tax office, these and many other activities are part of administrative daily business clerks. In any case, the computer is an integral part of this job. If questions and problems arise in connection with applications, forms, or regulations, they are usually the first contact in the respective departments. That is why it is a responsible and varied job with good development potential.

A job as an administrative clerk is crisis-proof and offers numerous possibilities. In principle, civil servants can choose from a large number of task areas. They can also switch to other offices, authorities, or other administrative institutions at any time and in this way come across new, changing specialist areas, challenges, and locations. In large cities such as Hamburg or Berlin alone, there are double-digit numbers of citizens’ offices. If you have a favorite activity area and a preferred location in mind, you should look out for these advertisements and offers and then apply specifically.

Administrative clerk responsibilities and requirements

What is essential in this job are not only organizational but also social skills. In applicants, personnel decision-makers also pay attention to communication skills, customer and service orientation, the ability and willingness to continue their education, and diligence, reliability, and a sense of responsibility.

The administrative clerk is a recognized training occupation. For the three-year dual training, most applicants have a secondary school leaving certificate with good school grades. However, the proportion of high school graduates is regularly increasing. In this context, “dual” means that the training companies’ practical sections occur in the training companies or the training authorities. The theoretical training sections as block lessons in the vocational school. Each year of training, there are usually two sections, each with a six-week block course. All applicants have to take an aptitude test.

Since the training to become an administrative clerk also includes commercial training content, depending on the subject, graduates are not necessarily restricted to work in the public service. However, in some areas, the training content is strongly tailored to local, state, and federal administrations’ requirements and unique features. Especially in local government, for example, the legal content is based on administrative and local law, which cannot be compared with commercial training. The opportunities for further training and advancement for administrative clerks are good. After a period of between one and three years, administrative clerks can apply for additional training to become an administrative specialist.