Advocacy Manager Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Searching for an Advocacy Manager company that needs help in restoring their success by hiring management who will work diligently for them.

Highlights of Qualifications:

  • Admirable experience in providing optimal customer services in a healthcare environment
  • Outstanding knowledge of healthcare organization
  • Immense ability to negotiate and manage all conflicts
  • Exceptional ability to analyze and recommend client provisions
  • Good computer systems and associated applications
  • Proficient in interpreting various medical plans

Professional Experience:

Advocacy Manager

Serco, Inc., Atchison, MO

October 2008 – Present

  • Administered effective working of Call Center Advocacy Services.
  • Monitored all claim and billing related issues and resolved it appropriately.
  • Developed various programs and evaluated it computability for applications.
  • Evaluated practices of competitor interpreted all policies and recommended required changes for same.
  • Coordinated with insurance representatives, developed and evaluated programs.
  • Analyzed advocacy programs and prepared strategies to implement it according to compliance.
  • Performed all duties as directed by management.

Advocacy Coordinator

Immigrant Legal Advocacy, Atchison, MO

August 2003 – September 2008

  • Evaluated all bills and identified requirements for developing strategies for CHI.
  • Developed and reviewed various resources according to key advocacy.
  • Administered projects and provided support to various initiatives.
  • Performed research in various legislations, surveys and advocacy related activities.
  • Maintained advocacy databases and ensured completion according to schedule.
  • Recorded various systems for legislations and advocacy issues.
  • Prepared presentations and other communications for publishing software.

Advocacy Specialist

Cabela’s Inc., Atchison, MO

May 1998 – July 2003

  • Monitored customer issues and provided comprehensive resolutions as soon as possible.
  • Maintained good working relationships with productive team and managed all internal contacts as subject matter expert.
  • Performed root cause analysis and prepared comprehensive business reports to be presented to key stakeholders.
  • Analyzed operational processes and recommended improvements to achieve all team goals and improved efficiency.
  • Evaluated process and resolved all issues within required time frame.


Bachelor’s Degree in Community Health Education & Advocacy

Florida Atlantic University, Boca Raton, FL