Agency Account Manager Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To obtain a position as Field Agency Account Manager with an established company in where I can enhance my skills and help the company to grow.

Highlights of Qualifications:

  • Wide experience in online media marketing and advertising facilities
  • Operational knowledge of carrier issuance systems
  • Exceptional knowledge of customer services and internet models
  • Remarkable ability to maintain effective relations with customers
  • Deep ability to prepare a schedule and work in a team
  • Amazing skills to prepare presentations for clients
  • Excellent communication skills in both oral and written forms
  • Proficient in analyzing structure

Professional Experience:

Field Agency Account Coordinator

Bluesky Agency, New York, NY

October 2008 – Present

  • Administered policy renewals and made appropriate calls to clients.
  • Assisted clients with state guidelines and selecting best option available.
  • Coordinated with policy holder and insurance carriers and monitored customer services provided.
  • Monitored work by executives and ensured client satisfaction and retention at all times.
  • Managed related ancillary products according to customer requirement.
  • Assisted teams in performing outreach calls and ensured optimal customer satisfaction.
  • Facilitated in retaining existing clients and prepared required letters for same.
  • Maintained knowledge on various Section125 to provide optimal customer services.

Agency Account Representative

MarketSense, New York, NY

August 2003 – September 2008

  • Provided support to agency account manager and designed growth objectives for clients.
  • Analyzed business operations and provided recommendations if any.
  • Managed all specialized events and services and maintained good relations with clients.
  • Evaluated complex technical issues and escalated issues if required.
  • Prepared and maintained knowledge on various Internet businesses.
  • Developed concepts for accounts and prepared procedures.

Agency Account Executive

MWW Group, New York, NY

May 1998 – July 2003

  • Developed strategic plans and ensured achievement of all revenue objectives.
  • Maintained effective relations with clients and maximized growth in revenue.
  • Facilitated relationships with agencies and executives.
  • Trained and provided guidance to sales members.
  • Designed growth strategies for various products and services.
  • Participated in various industry related conferences and events.


Bachelor’s Degree in Marketing Management

Palmer Chiropractic University, Davenport, IA