Airline Customer Service Agent Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking an Airline Customer Service Agent position that offers an immediate challenge, career opportunity, and advancement.

Work Experience:

Airline Customer Service Agent, May 2004 – Present

Aerotek Aviation, Monroe, MI

  • Directed aircraft movement to and from proper parking locations.
  • Provided food supply for all flights.
  • Assisted airline team regarding safe and consistent operation.
  • Generated flight reservations using airlines’ computer system and issued airline tickets and boarding passes.
  • Managed to make various informational announcements (PA).
  • Calculated airplane load and coordinated operations as required.

Airline Customer Service Agent, March 2002– April 2004

Piedmont Airlines, Inc., Monroe, MI

  • Marshaled aircrafts in and out of the ramp area and serviced aircrafts.
  • Loaded and transported baggage, goods, cookery and cleaning.
  • Greeted and assisted passengers in boarding flight.
  • Escorted passengers and disable customers friendly.
  • Directed passengers to and from the aircraft.

Summary of Qualifications:

  • In-depth knowledge of Airline ticketing and booking reservations
  • Proficient in Microsoft Office, internet, web-based applications
  • Amazing ability to handle complex transactional and poignant customer situations effectively
  • Ability to interpret documents, and write routine correspondence
  • Outstanding ability to work for long durations
  • Strong communication skills
  • Ability to work directly with customers
  • Excellent typing and data entry skills


Associate Degree in Public Relations, Suffolk County Community College, Selden, NY