North Highlands CA 95660
To obtain an Airline Reservation Agent position and utilize my experience and skills for the successful completion of each job task.
Airline Reservation Agent, May 2004 – Present
Republic Airways Holdings, Lansing, KS
- Provided travel information over the telephone to customers of the airline.
- Processed flight reservations by accepting payment over the phone for ticket purchases.
- Operated telephone headset and used a reservation system on computer network.
Summary of Qualifications:
- Admirable experience in providing excellent sales and customer service
- Sound knowledge of airline reservation procedures
- In depth knowledge of Frontier and Reservations policies and procedures
- Exceptional typing skills (50 W.P.M)
- Strong verbal and written communication skills
- Uncommon ability to work under pressure
- Able to work on weekends, holidays and overtime hours
- Ability to de-escalate callers and work toward finding solution
Associate Degree in Travel and Tourism, Tidewater Community College, Norfolk, VA