Airline Reservation Agent Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To obtain an Airline Reservation Agent position and utilize my experience and skills for the successful completion of each job task.

Work Experience:

Airline Reservation Agent, May 2004 – Present

Republic Airways Holdings, Lansing, KS

  • Provided travel information over the telephone to customers of the airline.
  • Processed flight reservations by accepting payment over the phone for ticket purchases.
  • Operated telephone headset and used a reservation system on computer network.

Summary of Qualifications:

  • Admirable experience in providing excellent sales and customer service
  • Sound knowledge of airline reservation procedures
  • In depth knowledge of Frontier and Reservations policies and procedures
  • Exceptional typing skills (50 W.P.M)
  • Strong verbal and written communication skills
  • Uncommon ability to work under pressure
  • Able to work on weekends, holidays and overtime hours
  • Ability to de-escalate callers and work toward finding solution

Education

Associate Degree in Travel and Tourism, Tidewater Community College, Norfolk, VA