Airline Ticketing Agent Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To obtain an Airline Ticketing Agent position in a company that will allow me to grow with the company.

Work Experience:

Airline Ticketing Agent, May 2004 – Present

Swissport USA, Inc., Bristol, TN

  • Maintained close liaison with customers on issues relating to bookings.
  • Managed database and back office as required.
  • Ensured all issues relating to ticketing complied with best practice.
  • Effectively contributed towards strategy developments.
  • Monitored and communicated airline schedule changes and flight cancellations.
  • Checked all manifests against information booked.

Airline Ticketing Agent, March 2002– April 2004

Kelly Services, Bristol, TN

  • Worked well to achieve targets and ensured that all queues and updates were regularly checked.
  • Utilized all preferred Airline contacts.
  • Assigned flights to the cruise system and ensured that allocations were used.
  • Handled internal and external calls, offering the highest level of customer service.
  • Issued airline tickets for bookings in line with contracts.

Summary of Qualifications:

  • Profound knowledge of IATA regulations
  • Operational knowledge of CRS System Amadeus and CRS
  • Sound knowledge of Amadeus, Abacus, Galileo, World span and Saber
  • Solid ability to handle reservations by assigning flights and ticketing
  • Proven ability to work to deadlines
  • Excellent communication skills
  • Ability to work under stressful situations and tight time constrain
  • Cable of working in nights, weekends, holidays and varying schedules and work both inside and outside in all types of weather conditions
  • Typing speed of 30 Words Per Minute


Associate Degree in Travel and Tourism, Holyoke Community College, Holyoke, MA