Airport Passenger Service Agent Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To obtain an Airport Passenger Service Agent position and utilize my experience and skills for the successful completion of each job task.

Work Experience:

Airport Passenger Service Agent, May 2004 – Present

Swissport USA, Inc., Madison, FL

  • Issued and checked tickets and travel documents, managed cash and processed airline travel vouchers.
  • Operated computerized passenger ticket terminal.
  • Ensured availability of cabin seats or space on aircraft and verified passenger counts.
  • Checked baggage and directed passenger to designated area.
  • Responded to telephone inquiries and provided information on flight arrivals and departures.
  • Handled passengers requiring special assistance such as disabled passengers, parents with infants, etc.
  • Obtained lost and found reports.

Airport Passenger Service Agent, March 2002– April 2004

Air Wisconsin, Madison, FL

  • Logged and stored baggage left over from flights.
  • Maintained log of all unclaimed baggage and handled other customer related functions as assigned such as cleaning of aircraft as needed, Working Hours Full and part time positions as available.
  • Worked as a member of team to accomplish timely passenger check-in at ticket counters, and departure and arrival gates.
  • Provided superior passenger service assistance and customer services to passengers of related airlines.
  • Conducted ground security screenings, and other related duties.
  • Worked with contracted ground handlers to ensure the timely delivery of passenger baggage.

Summary of Qualifications:

  • Deep knowledge of all security requirements
  • Excellent knowledge of Ticket and baggage tag printing equipment, scales for weighing passenger baggage and carrier specific reservation and ticketing software
  • Familiarity in maintain FAA, airport, and Customs identification, seals, and authorizations
  • Profound ability to provide passenger needs and meet quality standards for services
  • Capable to assist passengers with misplaced baggage and unaccompanied minors (UMs)
  • Excellent ability to gather data, information and prepare reports
  • Amazing ability to produce all required, work-related documentation
  • Good communication and organizational skills
  • Ability to maintain a well-groomed appearance and a pleasant personality
  • Ability to work under pressure and regularly lift and move up to 50 pounds


Associate Degree in Trade & International Transport, Gogebic Community College, Ironwood, MI