Alarm Dispatcher Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Want to work as Alarm Dispatcherand contribute towards the success and growth of your company.

Highlights of Qualifications:

  • Excellent experience in managing documents and entering data
  • Sound knowledge of computer and software systems
  • Profound knowledge of surveillance systems and security procedures
  • Ability to administer everyday operations and assisted to resolve issues.
  • Ability to maintain confidentiality of information to achieve goals
  • Proficient in managing emergency situations efficiently

Professional Experience:

Alarm Dispatcher

ADT Security Services, Pennsauken, NJ

August 2012 – Present


  • Monitored various systems for the appropriate alarm signals and provided response.
  • Administered outgoing calls and evaluated the requirement before dispatch.
  • Processed and completed alarm activities as per required handling procedures.
  • Ensured compliance to the departmental policies and procedures.
  • Managed phone calls and redirected it to the appropriate individual or department.
  • Provided optimal level of customer services and decided low and high priority of alarms.

Alarm Dispatcher

Gallaher & Associates, Inc., Pennsauken, NJ

May 2009 – July 2012


  • Monitored various fire alarms within required time frame such as for medical and burglary cases.
  • Ensured that every alarm gets proper handling and authorities are notified as per requriement.
  • Assisted to dispatch the authorities as per the requirement of the emergency.
  • Ensured compliance to alarm protocols and ensued safeguard of individual and property.
  • Provided response to outbound calls and evaluated emergency signals.
  • Documented information and maintained forms, logs and records for every emergency call.


Bachelor’s Degree in Criminal Justice

Middlesex County College, Edison, NJ