Apple Mac Support Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking a position as Apple Mac Support in a reputed organization where I can utilize my knowledge and experience.

Summary of Qualifications:

  • Sound knowledge of Mac OSX
  • Extensive knowledge of Apple server technologies including Open Directory, Portable Homes, Network Homes, XSAN and SUS
  • In-depth knowledge of Casper Suite, Extensis Portfolio, FileMakerPro server and QLA
  • Excellent written and oral communication skills
  • Deep knowledge of networking technologies and protocols
  • Ability to communicate effectively both verbally and in writing
  • Good judgment, problem-solving, and decision-making skills

Work Experience:

Apple Mac Support, August 2005 – Present

Apple – Santa Clara Valley, CA

  • Handled daily help desk tickets from call placement to problem resolution to follow-up.
  • Developed new systems to further simplify and organize various company processes.
  • Organized and followed company documentation policies exactly whenever changes are made.
  • Evaluated and installed new software packages to support Creative Services group.
  • Maintained department records pertaining to all hardware, software and network changes.
  • Defined standards for desktop and laptops, OS, applications, licensing, patches, security, virus software, deployments and imaging.

Education

Bachelors Degree in Networking Security, William Carey College, Mississippi, MS