Application Support Engineer Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Dedicated Application Support Engineer seeking job position with company offering full time position.

Highlights of Qualifications:

  • Remarkable experience of increasing responsibility in information technology services and support as well as practicality in financial services organization
  • Profound knowledge in managing high-severity application, scheduling work, administrating progress and regulating issues
  • Steep knowledge of databases, SQL, MS SQL server and Oracle
  • Solid understanding of supporting critical infrastructures, source control and application integration
  • Familiarity with scripting including
  • Amazing ability to interpret complex procedures
  • Superior problem solving, planning and analytical skills

Professional Experience:

Application Support Engineer, August 2005 – Present

Merced Systems, Biloxi, MS

  • Innovated multi-tiered business applications and aided in coordinating technical tasks of various infrastructure support teams.
  • Imparted 24 x 7 on-call support and handled daily interactive and batch processing operations.
  • Extended application support.
  • Assisted the development teams in the transition of fresh application functionality.
  • Provided infrastructure test support to QA and UAT.

Application Support Engineer, May 2000 – July 2005

SynergyQuad Inc., Biloxi, MS

  • Handled business critical real-time trading systems.
  • Monitored and supervised various internal IT support functions.
  • Managed the incident resolution process and ensured adhering to departmental policies.
  • Coordinated with all parties and troubleshot application issues and system performance issues.


B.S in Computer Science, North Idaho College, Coeur d’Alene, ID