Application Support Manager Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Long time Application Support Manager seeks position with your company where I can work with others who have the same drive and integrity that I would bring to the job.

Highlights of Qualifications:

  • Experience in providing production support, developing business software and managing various projects and vendors
  • Profound knowledge of developing procedures for operations
  • Outstanding knowledge of SQL Server and shell scripts
  • Immense ability to adapt to new shell scripts
  • Wide knowledge of data warehouse technology, Visual Basic and Java Scripting
  • Familiarity with Linux, Solaris, Oracle and Sybase
  • Ability to interpret complex systems
  • Ability to identify problems in workflows and business processes
  • Ability to perform troubleshoot on various application deployment

Professional Experience:

Application Support Manager

Application Security, Inc., Bedminster, NJ

October 2008 – Present

  • Performed troubleshoot on systems on a regular basis and ensured resolution of all client problems.
  • Monitored client issues and escalated matters when required.
  • Analyzed processes and applied various software upgrades to systems when required.
  • Developed various process and procedures for internal and external clients.
  • Managed all operational and technical areas of projects and coordinated with clients on same.
  • Maintained effective working relationships with third party vendors.
  • Prepared presentations for internal and external clients.
  • Provided training to technical support team.

Application Support Analyst

Batteries Plus, Bedminster, NJ

May 1998 – July 2003

  • Performed troubleshoot on various product issues.
  • Developed and maintained key metrics and ensured revenue generation for organization.
  • Designed metric dashboard and managed real time availability of various products,
  • Analyzed software development lifecycle and recommended new technology products.
  • Maintained all phases of software development lifecycle and evaluated all new features.
  • Prepared various product support tools and monitored development.

Application Support Specialist

Pfizer Inc., Bedminster, NJ

August 2003 – September 2008

  • Coordinated with co workers and administered effective working of student information system.
  • Assisted staff and prepared reports on projects status and requirements.
  • Developed and maintained reports on Cognos ReportNet.
  • Performed troubleshoot on systems and used resources to resolve issues.
  • Provided support to teachers and other staff members.

Education

Bachelor’s Degree in Human Resources

Huston-Tillotson University, Austin, TX