North Highlands CA 95660
Seeking a position as Appointment Coordinator in a reputed organization where I can utilize my knowledge and experience.
Appointment Coordinator, August 2005 – Present
Larchmont Imaging Associates, Shawnee, OK
- Arranged appointments for vehicle service and advised appropriate service.
- Responded to customer phone calls and emails.
- Tracked on customer calls and emails.
- Assessed patient appointment needs and scheduled patient visits and tests in a timely and appropriate manner.
- Booked appointments for the very busy Service Department.
Appointment Coordinator, May 2000 – July 2005
United Talent, Shawnee, OK
- Responded to incoming Service Appointment Lines.
- Booked Client Appointments in Dealer Management System.
- Coordinated Pick up and Delivery of Clients Vehicles.
- Coordinated Shuttle Driver.
- Answered inbound calls from clients related to in home decorating service.
- Served as the initial contact for clients and assisted them with getting in touch with a Designer for an in home appointment.
- Liaised for pre-sale issues.
- Created qualified accurate leads while utilizing script.
Summary of Qualifications:
- Hands-on experience in a customer service call center environment
- Proven telephone sales and customer service experience
- Profound knowledge of general administration duties
- Excellent customer service skills
- Excellent written and oral communication skills
- In-depth knowledge about the use of multi-line phones
- Proficient in MS Office with emphasis on Word, Excel and Outlook
High School Diploma, Live Oaks Academy, Lakeland, FL