Appointment Coordinator Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking a position as Appointment Coordinator in a reputed organization where I can utilize my knowledge and experience.

Work Experience:

Appointment Coordinator, August 2005 – Present

Larchmont Imaging Associates, Shawnee, OK

  • Arranged appointments for vehicle service and advised appropriate service.
  • Responded to customer phone calls and emails.
  • Tracked on customer calls and emails.
  • Assessed patient appointment needs and scheduled patient visits and tests in a timely and appropriate manner.
  • Booked appointments for the very busy Service Department.

Appointment Coordinator, May 2000 – July 2005

United Talent, Shawnee, OK

  • Responded to incoming Service Appointment Lines.
  • Booked Client Appointments in Dealer Management System.
  • Coordinated Pick up and Delivery of Clients Vehicles.
  • Coordinated Shuttle Driver.
  • Answered inbound calls from clients related to in home decorating service.
  • Served as the initial contact for clients and assisted them with getting in touch with a Designer for an in home appointment.
  • Liaised for pre-sale issues.
  • Created qualified accurate leads while utilizing script.

Summary of Qualifications:

  • Hands-on experience in a customer service call center environment
  • Proven telephone sales and customer service experience
  • Profound knowledge of general administration duties
  • Excellent customer service skills
  • Excellent written and oral communication skills
  • In-depth knowledge about the use of multi-line phones
  • Proficient in MS Office with emphasis on Word, Excel and Outlook


High School Diploma, Live Oaks Academy, Lakeland, FL