Assistant Customer Service Manager Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Looking for an opportunity to put my skills and training to work for your company by acquiring the position of Assistant Customer Service Manager.

Highlights of Qualifications:

  • Admirable experience in providing optimal customer services in service industry
  • Huge knowledge of operating structure and products
  • Operational knowledge of Microsoft Office applications
  • Immense ability manage work in a fast paced environment and prioritize work
  • Exceptional ability to maintain relationship with clients and staff
  • Proficient in managing work according to deadlines

Professional Experience:

Assistant Customer Service Manager

GDKN Corporation, Detroit, MI

October 2008 – Present

  • Managed and responded to all emails and telephone inquiries and made required follow ups.
  • Maintained records of all customer contacts and responses.
  • Ensured optimal levels of customer service standards and provided support to various stores.
  • Administered and gathered customer service compliments, collated it to be submitted to district manager.
  • Prepared features for company newsletter and selected service awards.
  • Participated on all ecommerce related activities and identified issues.
  • Coordinated with various departments and resolved complex service problems.

Customer Service Supervisor

Netflix, Detroit, MI

August 2003 – September 2008

  • Provided training to customer service members.
  • Evaluated employee works and provided consistent feedback to all.
  • Maintained employee personnel records, prioritized and reviewed work.
  • Managed customer support operations and ensure effective working of all services.
  • Ensured compliance to all organization policies and procedures.
  • Provided training to subordinates and assisted in appropriate tools and equipments.

Customer Service Specialist

Centene Corporation, Detroit, MI

May 1998 – July 2003

  • Monitored customer inquiries and maintained communication with customers through phone and email.
  • Administered customer services call centers.
  • Maintained knowledge of customer service programs and ensured effectiveness.
  • Coordinated with director, developed and implemented new programs for same.
  • Participated in various meetings and recommended changes customer services.


Bachelor’s Degree in Customer Care Management

Gainesville State College, Oakwood, GA