Assistant Front Office Manager Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To enhance my skills and further my career by filling the position of Assistant Front Office Manager in well-established organization.

Highlights of Qualifications:

  • Huge experience in managing hotel operations
  • Deep knowledge of various hotel departments
  • Remarkable ability to resolve problems with standardized solutions
  • Exceptional ability to work on weekends and extra hours
  • Skilled to use basic math in various operations
  • Ability to read and comprehend simple instructions and memos
  • Familiarity in writing reports and all business correspondence
  • Ability to compute rate, ration, and percent
  • Proficient in interpreting oral and written instructions

Professional Experience:

Assistant Front Office Manager

Omni Hotels, Corona, NY

October 2008 – Present

  • Monitored guest requests and resolved all complaints received to maintain customer satisfaction.
  • Developed and managed all guest rooming procedures.
  • Ensured compliance to all hotel cashier and credit policies.
  • Analyzed credit limit report on everyday basis and ensured timely payments for all.
  • Ensured optimal levels of customer satisfaction and communicated with guest on same.
  • Hired and interviewed various personnel for guest services staff.
  • Administered occupancy status for all rooms.
  • Performed troubleshoot on various administrative systems such as call accounting and key encoding for guests.

Front Office Supervisor

Morgans Hotel Group, Corona, NY

August 2003 – September 2008

  • Supervised working of front office staff and assisted in registration of hotel guests.
  • Monitored all guest complaints and managed all front desk agents.
  • Trained all front desk members, concierge and guest service team in all activities.
  • Coordinated with various departments and ensured scheduled room changes.
  • Performed and ensured efficient prices of all express check outs.
  • Assisted front desk and prepared hotel for sold out nights.

Front Desk Clerk

Grand Hotels, Corona, NY

May 1998 – July 2003

  • Managed registration process of all guests in and out of hotel.
  • Assisted guests in registration and directed to various areas of hotels.
  • Administered all bookings and reservations made by guests.
  • Coordinated with housekeeping team and ensured clean room for guests.
  • Monitored all phone calls and answered inquiries such as availability and promotions.


Bachelor’s Degree in General Management

Lebanon Valley College, Annville, PA