Automotive Service Advisor Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To obtain a position as an Automotive Service Advisor with growing organization where there is room for advancement within the field.

Highlights of Qualifications:

  • Remarkable experience in explaining the service needs of each client’s vehicle
  • In-depth knowledge of automobile systems and repair procedures
  • Ability to sell additional services according to dealership standards
  • Ability to review individual client needs and to ask for the sale
  • Excellent presentation and telephone skills
  • Strong communication and organizational skills
  • Proven negotiation, sales and closing skills

Professional Experience:

Automotive Service Advisor, August 2005 – Present

AutoNation, Portland, WA

  • Recruited and supervised the service technicians for their team and monitored their performance in servicing customers.
  • Provided training on administrative policies and procedures for their team.
  • Encouraged technicians to keep their skills up-to-date through periodic technical training on new systems.
  • Maintained Customer Service Index (CSI) rating by resolving customer complaints as per dealership policy.

Automotive Service Advisor, May 2000 – July 2005

Stevens Ford, Portland, WA

  • Negotiated the cost of repairs to develop fleet pricing when necessary.
  • Verified the need for and authorized mechanical repairs as necessary to maintain driver safety and vehicle reliability.
  • Interacted with the co-workers, team members, management, clients and others in a professional manner.

Education

High School Diploma, Bristol Central High School, Bristol, CT