Automotive Service Manager Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To obtain a position as Automotive Service Manager with your company so that I can act on the skills and experience I have obtained in past positions.

Highlights of Qualifications:

  • Admirable experience in managing luxury cars in an automotive industry
  • Deep knowledge of vehicle operations
  • Exceptional knowledge of resolving automotive problems
  • Immense ability to ensure customer satisfaction and profitability in business
  • Outstanding ability to adapt to changes
  • Good communication skills in both oral and written forms

Professional Experience:

Automotive Service Manager

Firestone Complete Auto Care, Charleston, WV

October 2008 – Present

  • Ensured maintenance of good ethical standards in everyday activities.
  • Maintained all vehicles and made necessary repairs to same.
  • Monitored all warranty claims and initiated processes according to requirement.
  • Developed a team and trained it according to requirement to facilitate sales.
  • Coordinated with various personnel and ensured customer satisfaction.
  • Scheduled all activities in assistance with service personnel.
  • Reviewed employee performance on a regular basis and ensured customer satisfaction.
  • Managed and monitored work flow in shop.

Automotive Service Technician

Group 1 Automotive, Charleston, WV

August 2003 – September 2008

  • Inspected all customer vehicles and identified needs of its maintenance and repair.
  • Monitored repair work and mentioned necessary specifications for components.
  • Assisted customers in explaining repairs to layman in non technical terms.
  • Maintained knowledge on all new technical information and participated in various training programs.
  • Ensured a neat and organized bay at all times.
  • Administered all work in accordance to Federal, state and local laws.

Automotive Service Advisor

AAMCO Transmissions inc, Charleston, WV

May 1998 – July 2003

  • Greeted all customers politely and scheduled all appointments.
  • Coordinated with customers and technicians and interpreted service history to determine repair required.
  • Assisted customers in providing estimate of vehicle repair and replacement.
  • Prepared repair and service order for customers and maintained all necessary knowledge.
  • Ensured customer satisfaction at all times and performed regular surveys for same.
  • Maintained good relations with customers.

Education

Bachelor’s Degree in General Business

McHenry County College, Crystal Lake, IL