Automotive Warranty Administrator Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Automotive Warranty Administrator seeking position in which to use my skills to their fullest to help improve the organization as a whole.

Summary of Qualifications:

  • Strong experience with Warranty Policy Administration in an automotive dealership
  • Sound knowledge of the Automotive industry
  • Ability to produce accurate, neat and auditable administration
  • Ability to resubmits all rejected claims promptly and receives authorization to write them of
  • Ability to processes warranty claims on a timely basis for each franchise and distributor
  • Ability to interact with the customers and provide support

Work Experience:

Automotive Warranty Administrator, November 2007 – Present

Power Nissan Tempe, Chico, CA

  • Processed claims by insurance companies and customers within one working day, resolved all discrepancies in charge back.
  • Coordinated with the manufacturer’s warranty representatives to help resolve customer issues.
  • Recorded any claims for warranty and repaired or changed the part in accordance to the policy of the company.
  • Assisted technicians with any questions regarding the claims.
  • Regulated the safety requirements of the workstation in accordance with OSHA.
  • Participated in various seminars and conferences regarding the warranty of vehicles.

Automotive Warranty Administrator, December 2001 – October 2007

Lyle Pearson, Chico, CA

  • Prepared all records needed by the manufacturer and distributor to verify the claim.
  • Collected all warranty claim parts to be shipped back to the manufacturer and prepare the necessary paperwork for the same.
  • Streamlined the warranty receivable and obtained payment for the same.
  • Maintained all customer record as required by the warrantor.
  • Prepared paperwork for warranty parts, repair order number and the date in which the old part was replaced.

Education

High School Diploma, John Hersey High School, Arlington Heights, IL