Avaya Network Engineer Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Career Goal

Avaya Network Engineer with strong skills in Cisco routers, switches and firewalls seeking employment in your organization

Technical Skills

Expertise in protocols:

  • DHCP
  • LAN
  • VOIP

Specialist in application server systems:

  • Citrix MetaFrame
  • Print Server
  • FTP Server

Dexterity in hardware components:

  • Oscilloscopes
  • HD Disk Duplicator
  • Multiple Managed Switches

Quick and excellent in computer software applications:

  • Avaya Manager
  • Pocket PC
  • Adobe Creative Suite

Solid understanding of circuits:

  • DSL
  • ISDN
  • DCS

Adept in Avaya application components:

  • Avaya Call Manager
  • Avaya Definity
  • Avaya Call Management Systems

Familiarity with server environments:

  • IP address schemas
  • WINS
  • Ether channel

Technical abilities to:

  • Understand CTI applications and IVR systems
  • Implement Linux administration and provide technical guidelines

Relevant Experience

Avaya Network Engineer

STS International, Inc.

January 2012 – Present

Sherman, TX

  • Implemented system administration and regular maintenance for remote locations.
  • Participated in voice and telephony based projects.
  • Executed Avaya communications for Avaya server implementation.
  • Programmed and executed cover paths, phone apps and systems.
  • Participated in data connectivity operations for server systems.
  • Conducted technical training sessions relating to voicemail usage.
  • Installed and configured Cisco phone on digital and IP systems.
  • Assisted in vectoring of all call center applications.

Avaya Network Engineer

Mitre Corporation

November 2010 – January 2012

Bedford, MA

  • Documented telecommunication systems including toll free numbers.
  • Implemented call center routing and prepared voice announcement scripts.
  • Analyzed circuit issues and resolved help desk tickets.
  • Participated in understanding of internet basics and relevant work processes.
  • Configured email routing settings and switching environments.
  • Designed and developed security appliances for business apps.
  • Upgraded telecommunication systems and maintained operating systems.
  • Managed public facilities and assisted in troubleshooting of network hardware issues.

Educational Background

Bachelor’s Degree in Information Technology

West Virginia State University

August 2006 – May 2010

Institute, WV

Professional Certification

Avaya Professional Design Specialist (APDS) – Avaya Networking

July 2010