Back Office Manager Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

I would like to secure Back Office Supervisor position with a growing company where I can utilize my training and skills.

Highlights of Qualifications:

  • Admirable experience in managing finances of health care industry
  • Outstanding knowledge various organizational policies and procedures
  • Deep knowledge of medical terminology
  • Wide knowledge of wage and labor regulations
  • Immense ability to work effectively with employees and supervise working
  • Exceptional ability to manage all office complaints
  • Ability to assume duties of back office personnel
  • Ability to communicate effectively with staff, clients

Professional Experience:

Back Office Supervisor

Parsons Brinckerhoff, Hewitt, TX

October 2008 – Present

  • Assisted patients in all medical office formalities and ensured proper treatment.
  • Prepared schedule of back office work and evaluated performance of all employees.
  • Monitored all treatment delivered to patient and ensured its satisfaction.
  • Maintained good relations with employees and patients.
  • Ensured compliance to all company objectives and ensured regular quality improvement programs.
  • Managed employee performance by various center managers.
  • Participated in various clinical reviews and ensured correction of all deficiencies.
  • Performed regular supervision of facility and ensured compliance to company standards.

Back Office Team Lead

ARGO Data Resource Corporation, Hewitt, TX

August 2003 – September 2008

  • Assisted in preparing patients for all physical examinations.
  • Maintained all supplies and ensured a well stock supply room.
  • Monitored smooth working of all clinical equipments and maintained records for same.
  • Coordinated with patients and performed all urine drug screens such as DOT and non DOT and managed pick up and shipment of specimens.
  • Performed back office functions such as managing records of patients and attending phone calls.
  • Trained and developed training programs for subordinates in back office working.

Back Office Medical Assistant

CRT Capital, Hewitt, TX

May 1998 – July 2003

  • Prepared all patients for treatment according to Medical Director requirement.
  • Maintained and operated office equipment.
  • Assisted in maintaining and sanitizing room for patients.
  • Documented medical records of clients and maintained it.
  • Scheduled appointments for patients and greeted on arriving.

Education

Bachelor’s Degree in Financial Services

Oklahoma Panhandle State University, Goodwell, OK