Bank Collector Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

In case you are interested in knowing more info on create resume, stop by Google Docs Resume, Modern Resume or Creative Resume Templates. Always prepare before you make a choice.

Job Objective

A highly competent Bank Collector seeking a job within your Bank where I can put in maximum efforts and contribute to the overall development.

Highlights of Qualifications:

  • Strong experience in providing customer service in the banking environment
  • Sound knowledge of state regulations and FDCPA
  • Exceptional knowledge of loan collection procedures and policies
  • Profound ability to resolve all banking related queries of customers
  • Immense ability to interpret information effectively
  • Ability to resolve all customer related issues
  • Ability to handle high call volumein a timely manner
  • Proficient with Microsoft Office applications
  • Familiarity with account service procedures, fair debt collection practices, loan collection policies and procedures

Professional Experience:

Bank Collector

TCF Bank, Springfield, MA

August 2007 – Present


  • Administered and documented customer account maintenance requests.
  • Monitored all inbound and outbound calls for bank.
  • Managed all urgent payment options for credit cards and account dues.
  • Maintained document for all account activities through appropriate logging.
  • Developed effective collection module for all bank representatives.
  • Ensured achievement of all departmental objectives.
  • Assisted in negations for terms as per departmental guidelines.
  • Coordinated with customers to resolve all delinquent issues.

Bank Collector

Bank Of America, Springfield, MA

May 2004 – July 2007


  • Coordinated with customers and informed about any delinquencies in account.
  • Analyzed customer issues and recommends appropriate resolution.
  • Monitored customer requests and assisted in lending of funds as per bank regulations.
  • Performed research for credit reports of customers and performed analysis.
  • Documented all activities.
  • Provide assistance to borrowers for loss mitigation processes.
  • Analyzed issues and if required escalated it to management.
  • Maintained updated knowledge of all banking policies and procedures.


Bachelor’s Degree in Finance

Beloit College, Beloit, WI