Bank Service Manager Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To secure a position with a reputable company in which to exercise my knowledge and training as a Bank Service Manager.

Highlights of Qualifications:

  • Admirable experience in managing work of retail commercial banking environment
  • Profound knowledge of bank operations and products
  • Huge knowledge of bank audit policies and procedures
  • Remarkable ability to maintain all bank information confidential
  • Deep ability to interpret bank policies and procedures according to federal and state laws
  • Good understanding of Bank established policies and procedures
  • Wide knowledge of business deposit and loan products and processes
  • Ability to manage time and pressure effectively to insure no loss of efficiency

Professional Experience:

Bank Service Manager

TD Ameritrade, Mokelumne Hill, CA

October 2008 – Present

  • Coordinated with various teams and supervised daily cash and teller functions and ensured accuracy in it.
  • Provided financial advice to customers and maintained knowledge on various products.
  • Assisted Manager in training and sales initiatives to improve effectiveness of employees.
  • Implemented sales process with assistance from bank manager and managed all teller operations.
  • Planned goals for banks and developed strategies for each branch.
  • Participated in various meetings and conducted periodic sales for same.
  • Inspected various operations by performing spot checks and performing audits for branches.
  • Ensured compliance to all bank policies and procedures and documented same.

Senior Customer Service Supervisor

First American Financial Corporation, Mokelumne Hill, CA

August 2003 – September 2008

  • Monitored everyday work of various customer service representatives.
  • Provided on job training to juniors and assisted in resolving all problems.
  • Performed audit control on all quality control standards and programs in compliance with banking regulations.
  • Analyzed data, identified trends and provided all findings to management.
  • Trained staff to provide optimal customer services and performed regular checks on staff to ensure compliance to bank policies.
  • Maintained records of teller balances and differences accurately.

Lead Customer Service Representative

Osram Sylvania, Mokelumne Hill, CA

May 1998 – July 2003

  • Managed everyday activities for office such as account transactions and correspondence with customers.
  • Monitored cash transaction for banks such as credit handovers and prepared cash shipments records.
  • Maintained good working relationship with customers and ensured satisfaction with work.
  • Updated knowledge on all new product line and services offered by bank to facilitate bank goals.
  • Assisted customers with opening new accounts and safe deposit boxes.
  • Coordinated with customers and resolved all complex problems.


Bachelor’s Degree in Business Administration

Harding University, Searcy, AR