Banking Customer Service Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking a Banking Customer Service position that offers an immediate challenge, career opportunity and advancement.

Highlights of Qualifications:

  • Remarkable experience in the financial services industry, deposit and cash management
  • Huge knowledge of banking sector
  • Operational knowledge of compliance with federal and state regulations pertaining to the banking industry
  • ability to resolve problems and sell bank products as well as upsell
  • ability to work with internal and external consumers
  • Ability to effectively communicate with prospective customers and existing customers and banking associates
  • Proficient with word processing, spreadsheet, e-commerce, electronic mail and banking systems
  • Excellent computer, detail and goal orientation skills
  • Superior communication skills

Professional Experience:

Banking Customer Service

Spherion Staffing Services, Dyersburg, TN

August 2005 – Present

Responsibilities:

  • Coordinated with customers and obtained personal financial information and interpreted available services.
  • Introduced new deposit accounts and accepted loan applications.
  • Handled customer questions and scrutinized account errors.
  • Coordinated with bank teller for deposit.
  • Aided customer in filling loan applications and obtained credit records.
  • Carried out wire transfers of funds.

Banking Customer Service

Home Federal Bank, Dyersburg, TN

May 2000 – July 2005

Responsibilities:

  • Represented the bank to the customer.
  • Administered branch sales campaigns and up sold bank services.
  • Handled payments for loans and updated bank records.
  • Coached new branch personnel.
  • Coordinated with co-workers and clients.
  • Extended account information, handled inquiries and resolved complaints.
  • Managed clients needs and also maintained adherence to scheduled breaks.

Education

High School Diploma

Pasadena High School, Pasadena, CA