Banking Operations Manager Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking a position in which to enhance my career as Banking Operations Manager by becoming a valued member of your team.

Highlights of Qualifications:

  • Huge experience in managing all retail mortgage sales and operations
  • Huge knowledge of bank products and services
  • Operational knowledge mortgage platforms, products and regulations
  • Wide knowledge of retail banking operations and associated regulations
  • Immense ability to work on multiple projects in a fast paced environment
  • Proficient with bank back office processes and systems
  • Familiarity in handling confidential information

Professional Experience:

Regional Banking Operations Manager

Capitol Bancorp Ltd., Columbia, SC

October 2008 – Present

  • Provided support to various branches of all assigned regional branches in network.
  • Coordinated with management for various retail and bank operations and developed various branch operational program.
  • Coordinated with market presidents and ensured program provides support to sale efforts in market.
  • Supervised working of everyday activities and ensured compliance to all bank procedures.
  • Developed new processes to ensured efficient working of system according to necessary timeline.
  • Managed braches and performed regular visits and participated in various meetings and conferences for branches.
  • Assisted market presidents in evaluating process and provided resolutions if required.

Operations Supervisor

J.B. Hunt, Columbia, SC

August 2003 – September 2008

  • Assisted in organizing various activities to ensure proper workflow in operations department.
  • Developed and implemented departmental policies and procedures.
  • Maintained and monitored department budget and ensured smooth functioning.
  • Ensured compliance to all department goals and objectives in work.
  • Monitored quality activities and assigned work to employees in functional areas.
  • Coordinated with staff and ensured achievement of all company goals.


Bachelor’s Degree in Business Administration: Banking

Peru State College, Peru, NE