Benefits Representative Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Searching for the opportunity to work as a Benefits Representative with growing company in which my abilities will be an asset to company.

Highlights of Qualifications:

  • Remarkable experience with administration of benefits programs
  • Familiarity with Section 125 cafeteria plans, FMLA, COBRA, ADA , ERISA and HIPAA regulations
  • Wide knowledge of employee benefit programs and requirements
  • In-depth knowledge of federal and multi-state employment laws and benefit laws
  • Proficient with HR automated systems
  • Ability to provide support and train various levels of users via phone
  • Amazing customer service, time management, multi-tasking and interaction skills

Professional Experience:

Benefits Representative

Key Personnel Services, Philadelphia PA

November 2006 – Present

  • Supervised the medical, dental vision, FSA, Life, LTD and COBRA plans.
  • Aided open enrollment and the annual benefits evaluation process and ensured that the participants received needed government notifications.
  • Maintained the employee benefit folders.
  • Coached new hires during on boarding and handled uploading of new fire materials on the website.
  • Managed routine reports and the benefit plans and even assisted manager on various projects throughout the year.
  • Coordinated FSA non-discrimination testing and collaboration of the 5500 and distribution of the SAR.

Benefits Representative

Digital Insurance, Philadelphia PA

February 2001 – October 2006

  • Handled client and vendor queries as well as extended support when needed.
  • Executed research and problem resolution and handled cases from participant call center.
  • Formulated standard reports and send to clients and even nurtured positive client relationship.
  • Outlined daily and weekly checklists for tracking of compliance with SAS70.
  • Executed all BR/QAS functions as given in the HWSE Service Delivery Manual.


Bachelor’s Degree In Human Resources

Northern Arizona University, Flagstaff, AZ