Blackberry Support Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking a position as Blackberry Support in an organization where I can apply my experience and efficiently contribute to the company’s growth.

Summary of Qualifications:

  • Profound knowledge of BlackBerry Enterprise Server architecture and functionality
  • Programming knowledge of HTML and XML
  • Exceptional ability to adapt to new development processes and changing business requirements
  • Immense ability to work with cross functional groups to debug and troubleshoot systems issues
  • Excellent communication and inter-personal skills
  • Ability to communicate effectively both verbally and in writing
  • Ability to provide flexible and adaptable work schedules

Work Experience:

Mobile Support, August 2005 – Present

Research In Motion, Irving, TX

  • Created rapid prototyping of mobile in association with product and marketing development teams Development of User Interfaces.
  • Promoted and positioned Blackberry Enterprise Server (BES) and Blackberry technical support.
  • Resolved issues of the customers by communicating to the appropriate level and fixing them.
  • Worked with developers to set standards and define best practices for coding and design.
  • Adhered to work schedules and maintained call quality standards to meet customer expectations.

Mobile Support, May 2000 – July 2005

Beam Corporation, San Antonio, TX

  • Communicated with select customers, the technical teams and the Escalation Managers to present resolution of escalated issues to satisfy all parties.
  • Provided customer communication to the authorized level of understanding to assure a successful outcome.
  • Analyzed and made recommendations to better assess, assist and meet the needs of external and internal clients.


Bachelor’s Degree in Information Technology, Wesley College, Delaware, DE