BMC Remedy Developer Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Career Goal

To achieve organizational goals by implementing my technical skills in Remedy ITSM, Citrix, Oracle, J2EE, SQL and BMC Remedy as a BMC Remedy Developer.

Technical Skills

Strong technical knowledge of programming languages:

  • Unix korn shell scripting
  • DHTML, JavaScript
  • BMC Remedy 4x- 7.5

Virtuoso in utilizing software applications:

  • Dreamweaver, Clarify
  • SNMPCs, Informix
  • Photoshop

Skilled in using multiple operating systems:

  • MS DOS, Unix
  • Windows 3.x/ 95/ 2000/ XP/NT
  • Linux, Solaris

Quick and brilliant in database administration:

  • Oracle 8/9/10g
  • MS SQL server 2kx
  • MS Access

Adept with reporting tools:

  • Remedy reports
  • Crystal reports 9

High expertise in utilizing technologies:

  • ARS Perl
  • HTML

Solid understanding of BMC service management including:

  • Designing
  • Configuration
  • Development

Wide range of capabilities to:

  • Design training materials
  • Create technical requirements related to user needs

Relevant Experience

BMC Remedy Developer


January 2012 – Present

Pittsburgh, PA

  • Assisted in designing and development of BMC Remedy suite and related programs.
  • Prepared system documentation for functional and technical requirements of all products and subsystems.
  • Developed programs specifications, documentation and unit test code for system development.
  • Implemented procedures for system analysis and designing for documentation purpose.
  • Supported team members in platform applications such as change management, asset management and configuration management.
  • Conducted integration and consolidation of data sources for other logistics centers.
  • Responded to requests for customization and improvement activities in Remedy suite through forms and workflows.
  • Provided technical assistance for development, testing and execution of system workflow activities.

BMC Remedy Developer

Booz Allen Hamilton

November 2010 – January 2012

Denver, CO

  • Assisted in designing, development and implementation of BMC Remedy packages and related solutions.
  • Conducted interview and surveys of client technical representatives for understanding of system processes.
  • Prepared customized reports through report writing software packages such as Crystal Reports and Remedy.
  • Resolved issues and defects in Remedy applications and systems by troubleshooting and proper resolution.
  • Developed training documentation and relevant structures for all levels of end users.
  • Suggested improvements for scalable applications and related configuration of software packages.
  • Provided technical support to teams for development and administration of BMC Remedy applications as per business requirements.
  • Analyzed client requirements and design specifications to develop and implement codes.

Educational Background

Bachelor’s Degree in Software Engineering

Cedar Crest College

August 2006 – May 2010

Allentown, PA

Professional Certification

BMC Certified Developer: Remedy AR System 7.5

July 2010