BMW Service Advisor Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking work as a BMW Service Advisor at a dependable organization.

Highlights of Qualifications:

  • Hands-on experience in working as a Automobile Service Advisor
  • Profound knowledge of providing dealership
  • Strong knowledge in automobile parts
  • Superb interpersonal and customer service skills
  • Outstanding CSI track record
  • Strong communication skills to interact with customers, employees and vendors
  • Exceptional ability to process requests and explain repairing procedure

Professional Experience:

Service Advisor, August 2005 – Present

Voss Auto, Phoenix, AZ

  • Scheduled the service appointments.
  • Attended the customers in a timely, friendly manner and obtained vehicle information.
  • Prepared documents on customer’s vehicle problems.
  • Referred to service history, inspected vehicle and recommended additional needed service.
  • Rendered written cost estimate for manual labor and vehicle parts.
  • Checked on progress of repair throughout the day.
  • Presented and demonstrated vehicles.
  • Increased conversions from leads to shown appointments.
  • Sold vehicles to customers.
  • Upheld customer satisfaction standards.

Service Advisor, May 2000 – July 2005

McKenna BMW, Phoenix, AZ

  • Met and greeted service customers, attended service calls from customers to schedule appointments.
  • Analyzed the progress of repair and service orders and informed customer accordingly.
  • Reviewed the results of customer satisfaction surveys with service managers.
  • Handled customer’s questions and needs as needed.
  • Handled and followed up on all incoming phone, floor and referral inquiries.
  • Communicated promptly with customers and prospect.
  • Contacted existing customer base periodically via a CRM.
  • Created and maintained excellent customer relationships and CSI.
  • Checked email frequently and responded with a clear and concise message.


Bachelor’s Degree in Counselling, Bemidji State University, Bemidji, MN