BPO Manager Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To secure a position with a reputable company in which to exercise my knowledge and training as a BPO Manager.

Highlights of Qualifications:

  • Huge experience in managing and planning projects on various offshore models with help of web technologies
  • Profound knowledge of Financial industry especially services
  • Huge knowledge of regulatory and SEC fillings
  • Immense ability to resolve all problems to assist growth in business
  • Exceptional ability to maintain records of all delivery
  • Skilled to maintain good relationships with clients
  • Excellent skills in various SDLC methodologies
  • Proficient in developing and maintaining projects

Professional Experience:

BPO Manager

Accenture, Kenwood, CA

October 2008 – Present

  • Coordinated with customers and global delivery teams and defined requirements for project release.
  • Planned projects and assessed scope, schedule and quality of various projects.
  • Maintained a track of all project progress, evaluated it on a regular basis and informed stakeholders on same.
  • Analyzed projects and provided feedback to all team members.
  • Trained and mentored team in providing optimal levels of customer services.
  • Monitored all programs, identified potential risks and designed necessary mitigation plans accordingly.
  • Assisted PMO team and ensured optimal levels of project deliverables for global delivery team.
  • Ensured compliance to all timelines and budget.

BPO Coordinator

DCSI, Kenwood, CA

August 2003 – September 2008

  • Monitored incoming residential BPO orders and assigned it to appropriate teams and provided necessary follow up documents.
  • Administered efficient working of all projects through status reports provided by brokers.
  • Provided optimal services to all clients and resolved issues.
  • Managed incoming mails and telephone calls for various order assignments.
  • Participated in various BPO meetings and reviewed progress.
  • Provided support to various department functions.


Bachelor’s Degree in Business – Management

Greenville College, Greenville, IL