Branch Operations Manager Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Searching for a company that needs help in restoring their success by hiring management who will work diligently for them.

Highlights of Qualifications:

  • Huge experience in maintaining customer services and providing services to banking customers
  • Deep knowledge of bank products and common transaction and service requests
  • Wide knowledge of Reg CC, Reg DD and Bank Secrecy Act
  • Immense ability to analyze processes and make recommendations
  • Outstanding ability to work in a fast paced environment to meet deadlines
  • Good communication skills in both oral and written forms
  • Ability to manage confidential information
  • Ability to generate recommendations and strong decision making skills
  • Solid understanding of new technologies and software

Professional Experience:

Branch Operations Manager

PSAV Presentation Services, Winchester, KY

October 2008 – Present

  • Developed policies to effectively managed human resources and available materials.
  • Coordinated with various activities and engaged in customer services activities.
  • Administered effective working of all branch operation personnel and assisted human resources in various placement agencies.
  • Assisted branch team and resolved any issues faced by same.
  • Evaluated current processes and designed ways to improve productivity and enhance working of projects.
  • Collaborated with branch manager and assisted in rolling out new programs.
  • Performed audits on branch and ensured readiness of branch.

Branch Operations Officer

Wesco International, Winchester, KY

August 2003 – September 2008

  • Developed various bank policies and controls and ensured compliance to same.
  • Evaluated new accounts and checked for appropriate documentation.
  • Performed risk management on various activities with help of logs, reports and associated operational activities.
  • Provided support to various item processing functions such as review and balancing.
  • Assisted clients in providing appropriate services and reports as requested.

Branch Operations Representative

First Niagara, Winchester, KY

May 1998 – July 2003

  • Provided operational and technical support to all retail branch offices and departments.
  • Monitored work and ensured timely delivery of all projects.
  • Ensured compliance to all regulatory standards and policies.
  • Managed all issues faced by regulators and effectively resolved it.


Bachelor’s Degree in Operations Management

St. John Fisher College, Rochester, NY