Business Operations Analyst Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To secure a Business Operations Analyst position in a well established organization with a stable environment.

Highlights of Qualifications:

  • Strong intellectual curiosity and a desire to develop an in-depth understanding of complex issues
  • Experience with sales, marketing and professional services
  • Possess excellent communication and business writing skills
  • Ability to present and communicate with senior management
  • Demonstrated ability in business analysis and process design
  • A great deal of experience with technical solution development lifecycle
  • Extensive knowledge of Excel, Word and PowerPoint

Professional Experience:

Business Operations Analyst, August 2005 – Present

CSC, San Diego, CA

  • Analyzed current state, current performance, and identified best practices.
  • Deftly researched external benchmarks.
  • Processed metrics and related measurement processes and report requirements.
  • Prepared future state process flow diagrams and related deliverables.
  • Expertly defined business use cases which addressed the full scope of Avids business model.
  • Supported package evaluation and selection efforts.

Business Operations Analyst, May 2000 – July 2005

Epic, San Diego, CA

  • Provided operational analysis of assigned business unit by analyzing performance metrics and financial results.
  • Analyzed business performance and processed in core areas for improvement.
  • Identified opportunities for increased profitability.
  • Partnered with appropriate internal groups to implement solutions.
  • Deftly audited and analyzed sales performance and commissions.
  • Worked and reduced client churn by initiating appropriate improvements and changes in the department.
  • Participated in the preparation of the annual budget in a detailed, accurate, and timely manner.


Bachelor’s Degree in Finance, University of California, Berkeley, CA