Business Relationship Manager Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To obtain Business Relationship Manager’s position in which I can increase my skills and become a valued member of the team.

Highlights of Qualifications:

  • Hands on experience in managing process of retail banking and managing cross sell
  • Deep knowledge of bank services
  • Exceptional knowledge of financial technology
  • Remarkable ability to operate standard office equipments
  • Outstanding ability to work in a fast pace environment and manage multiple projects
  • Good customer service skills in resolving all issues
  • Skilled to work with various technologies
  • Proficient in managing Microsoft programs
  • Familiarity in maintaining records of capital budgets

Professional Experience:

Business Relationship Manager

WSFS Bank, Gilbert, AZ

October 2008 – Present

  • Maintained good relationships with clients and managed all communication.
  • Managed relationship with customer stakeholders and ensured customer satisfaction.
  • Coordinated with IT departments and developed business processes and associated resources.
  • Analyzed current and emerging technology trends in market and assisted in mitigation process.
  • Prepared account reports and coordinated with departments to ensure its accuracy.
  • Monitored various contracts and managed contract renewals for new and existing clients.
  • Assisted in providing communication with clients and teams and assisted customers.
  • Prepared reports on everyday activities and presented reports to Director on a weekly basis.

Business Relationship Specialist

Fiserv, Gilbert, AZ

August 2003 – September 2008

  • Administered existing customers and made cold calls to various potential customers.
  • Analyzed customer requirements and recommended bank products and services accordingly and closed deals.
  • Trained Sales managers in making business development calls and assisted in drafting business proposals for clients.
  • Maintained portfolios of clients and ensured optimal services to all.
  • Evaluated records and lists of various business development processes.
  • Monitored competitor products and prepared strategies accordingly.

Relationship Officer

Ciena Corporation, Gilbert, AZ

May 1998 – July 2003

  • Managed customers coming to bank and processed all requests and transactions.
  • Analyzed customer requirement and prepared consumer accounts for same.
  • Assisted customers in providing necessary counseling for various types of accounts.
  • Prepared reports on all banking transactions and processed various reports.
  • Monitored customer complaints and resolved inquiries and maintained communication with customers.


Bachelor’s Degree in Management & Leadership

Morningside College, Sioux City, IA