Business Services Manager Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking a chance to work with a growing company through filling the Business Services Manager position and putting my experience to good use.

Highlights of Qualifications:

  • Admirable experience in administering work in bank and conducting presentation
  • Profound knowledge of bank payments and related productions
  • Operational knowledge of cost accounting principles
  • Outstanding ability to manage a staff of more than five people
  • Exceptional ability to operate loan systems and related reports
  • Proficient in interpreting bank regulations, legal and documentation requirements

Professional Experience:

Business Services Manager

Grant Thornton, Fort Smith, AR

October 2008 – Present

  • Coordinated with various customers on all issues related to various business service units.
  • Managed customer businesses and ensured good customer relationships at all times.
  • Administered customer requests and coordinated with staff members on same.
  • Maintained effective communication with customer and ensured customer satisfaction.
  • Analyzed processes, recommended solutions to eliminate defect and ensured continuous improvement in process.
  • Monitored vendors and managed all contracts with vendors.
  • Performed regular audits on functions and mailroom functions.
  • Evaluated performance of staff and educated employees in drafting quality plans for businesses.

Business Services Team Leader

Express Energy Services, Fort Smith, AR

August 2003 – September 2008

  • Coordinated with Relationship managers and performed risk assessment analysis on various credit requests.
  • Provided support to senior credit officer in managing various business portfolio in assigned region and maintained quality.
  • Developed ways to manage continuous improvements in working of staff and provided necessary support for same.
  • Evaluated work of personnel and recommended necessary training and additional hires if required.
  • Prepared schedule for complex projects and ensured work in compliance to same.
  • Reviewed and maintained credit and loan files and ensured accuracy in data.

Business Services Officer

IKON, Fort Smith, AR

May 1998 – July 2003

  • Provided support to all credit requests and approved services with Relationship Managers and ensured accuracy of submitted information.
  • Assisted senior credit officer in administering client portfolio of assigned area.
  • Monitored working of loan department and determined commercial lending process.
  • Coordinated with business services assistant in all client related issues.
  • Documented activities and resolved any issues.
  • Managed loan portfolios and assisted in economic development.


Bachelor’s Degree in Business – Management

Marshall University, Huntington, WV