Business Support Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking a position as Business Support in an organization where I can utilize my experience and skills for the successful completion of each job task.

Summary of Qualifications:

  • Profound knowledge of vendor management
  • Sound knowledge of working with the interface of information technology with functional groups within an organization
  • Extensive knowledge of business processes and re-engineering
  • In-depth knowledge of computer programming concepts and basic language
  • Skilled to communicate with management and customers
  • Proficient in MS Office (Excel, PowerPoint and Word)
  • Excellent written and oral communication skills

Work Experience:

Business Support, August 2005 – Present

Ashland, Inc, Atlanta, GA

  • Reviewed, revised, issued resolution and executed all Group Retiree and Individual Senior Market products collateral and contractual materials.
  • Reviewed and approved print production requests and identified required format changes.
  • Prepared business needs for business systems automating processes regarding collateral and contractual materials.
  • Accompanied internal business partners on marketing materials developed to support Senior Markets marketing campaigns.
  • Prepared business requirements for improvement of website to Senior Markets website which complied with both CMS and OIR regulations.
  • Identified and recommended improvements to programs and processes related to marketing materials which results in cost savings.

Business Support, May 2000 – July 2005

MCR Performance Solutions, LLC, Atlanta, GA

  • Planned and designed business processes, formulated recommendations to improve and support business activities.
  • Analyzed and documented client’s business processed and requirements.
  • Communicated them to technical personnel by creating basic conceptual data, data dictionaries, volume estimates and process models.
  • Assisted in creating basic test scenarios to be used in testing the business applications to verify that client requirements are incorporated into the system design.
  • Developed and modified systems requirements documentation to meet client needs.
  • Attended meetings with clients to collect and document requirements and explore potential solutions.
  • Executed systems tests from existing test plans and analyzed test results in various phases.
  • Participated in technical reviews to ensure ‘intent of change’ is carried through phase of project.


Bachelor’s Degree in Business Administration, Rosemont College, Pennsylvania, PA