Cafe Manager Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To enhance my skills and further my career by filling the position of Cafe Manager in well-established organization.

Highlights of Qualifications:

  • Admirable experience in administering café in a high volume food environment
  • Deep knowledge of food costing and menu planning
  • Profound knowledge of food and beverage equipments and operations
  • Immense ability to identify and resolve all issues
  • Exceptional ability to work at flexible hours including weekends and holidays
  • Excellent customer service skills and preparing presentation
  • Skilled to plan and control smooth working of cafe
  • Proficient with POS systems and MS Office Suite

Professional Experience:

Cafe Manager

Compass Group, Tacoma, WA

October 2008 – Present

  • Supervised efficient working of supervisors and attendants in café.
  • Trained new employees in managing café work and conducted improvement programs for employees.
  • Reviewed performance and provided counseling to personnel if required.
  • Maintained stock and ensured optimal quality of food and beverage ordered and sold in café.
  • Monitored all customer complaints and initiated steps to resolve it efficiently.
  • Prepared departmental schedules and payrolls for employees on a weekly basis.
  • Developed and maintained cash control procedures.
  • Ensured cleanliness in café area.

Assistant Cafe Manager

LaFarm Bakery and Café, Tacoma, WA

August 2003 – September 2008

  • Coordinated with employees and customers and managed all complaints effectively.
  • Developed strategies to achieve weekly and monthly targets.
  • Facilitated in getting more members and developed ways to maximize guest frequency.
  • Ensured optimal level of customer services in process.
  • Monitored efficient resources for shifts and maintained an inventory for same.
  • Prepared records of monthly transactions and managed all finances for café.

Cafe Supervisor

Sunriver Resort, Tacoma, WA

May 1998 – July 2003

  • Administered day to day activity of cafe and supervised efficient working of staff.
  • Monitored café on regular basis and ensured compliance to all sanitation and safety standards for guests.
  • Ensured optimal level of food quality at all times and determined food standards to be served to guests.
  • Maintained an inventory of food products and ensured no shortage in raw materials.
  • Participated in various meetings, analyzed problems and recommended resolution.
  • Performed regular checks on staff uniform and ensured compliance to manuals.

Education

Bachelor’s Degree in Addiction Counseling

De Anza College, Cupertino, CA