Call Center Executive Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To obtain Call Center Executive position in which I can increase my skills and become a valued member of the team.

Highlights of Qualifications:

  • Huge experience in selling managed services for Help Desk, Customer Support or BPO
  • Proficient in MS Office suite
  • Outstanding knowledge of managing difficult customer situations, to respond promptly to the needs of the customer
  • Strong Technical, Analytical and Problem Solving Skills
  • Excellent Interpersonal & Management Development Skills
  • Remarkable ability to make efficient use of resources

Professional Experience:

Call Center Executive

CBS Corporation,El Paso, TX

August 2007 – Present

  • Handled inbound calls and assisted customers with specific inquiries.
  • Promoted services and products offered by the company.
  • Updated the existing databases with changes and the status of each.
  • Resolved customer queries complaints.
  • Made calls for Non sales processes.

Call Center Executive

NCO Group, El Paso, TX

May 2004- July 2007

  • Made calls and arranged for shipment of customers order delivery.
  • Handled customer’s shipment tracking inquiries.
  • Registered customer pickup requests.
  • Provided product & service information to customers.
  • Referred customer service queries and complaints to related teams.
  • Managed customer supplies requests.


Bachelor’s Degree in Management

Bryant University, Smithfield, RI