Call Center Supervisor Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Looking to help your company with my experience as Call Center Supervisor.

Highlights of Qualifications:

  • Remarkable experience working as a supervisor within a call center environment
  • Thorough knowledge of and proficiency in quality improvement tools and processes
  • Familiarity with call center management tools, call center monitoring and reporting software
  • Proficient with database, word processing, spreadsheet, and presentation applications.
  • Excellent written and verbal communication skills
  • Amazing ability to analyze and identify customer needs
  • Immense ability to accurately type 35+ words per minute
  • Exceptional ability to work independently and with a team

Professional Experience:

Call Center Supervisor, August 2005 to till date

LogistiCare Solutions, LLC., Amarillo, TX

  • Monitored and trained team members on a daily basis to maintain a high level of competence.
  • Managed workflow on the Call Center floor between incoming calls, supported functions and special projects.
  • Provided technical guidance, training and staff development for the Customer Service Representatives.
  • Provided feedback and coached to ensure call service and call quality goals are met on a daily basis.
  • Promoted a superior, customer focused environment by managing the efficient delivery of quality service to customers.

Call Center Supervisor, June 2002 to July 2005

Verizon Communications, Amarillo, TX

  • Provided call center performance reports and implemented procedures to enhance the reservation process.
  • Monitored the standards of performance of the Call Center.
  • Recommended to develop call center process and procedure.
  • Identified and resolved customer issues and participated in routine communications with clients to ensure complete customer satisfaction.
  • Ensured documentation and analysis of reports to enhance the operations.


Bachelor’s Degree in Information Systems, East Central University, Ada, OK