Call Center Technical Support Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking a position as Call Center Technical Support in a reputed organization where I can utilize my knowledge and experience.

Summary of Qualifications:

  • Hands on experience in providing excellent customer service support
  • Proficient in operating systems, basic internet navigation, hardware components, software, networking components (video, data, voice), peripherals and email applications
  • Exceptional ability to effectively present technical information clearly and concisely
  • Immense ability to listen and respond while keying into automated system

Work Experience:

Call Center Technical Support, August 2005 – Present

Transaction Data Systems, Inc., Santa Rosa, CA

  • Responded to incoming inquiries, customer questions and resolved problems to standardized procedures while maintaining a courteous manner.
  • Gathered information and asked questions to determine source of problems and customer needs.
  • Logged on and off customer care system and accessed account files.
  • Used computer keyboard to enter alpha-numeric data into automated system.
  • Recorded all customer and issue related information in the proper database.


Bachelor’s Degree in Computer Science, Washington & Lee University, Virginia, VA