Call Center Trainer Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Actively seeking Call Center Trainer Position where I can contribute the experience I have in this field to the success of company.

Highlights of Qualifications:

  • Huge experience of delivering sales in inbound/outbound call center
  • Ability to deliver sales training that focuses on up-selling and cross-selling,
  • Familiarity with with instructional and curriculum design
  • Exceptional ability to inspire and motivate others to pursue accomplishments
  • Profound ability to assess learner’s performance in the classroom
  • Ability to develop action plans to move those with substandard performance to the desired level of performance

Professional Experience:

Call Center Trainer

Covance, Callicoon, NY

February 2009 – Present

  • Designed and delivered call center training programs for employees.
  • Scheduled New Hire training.
  • Collaborated with management regarding new training procedures.
  • Took part in Quality administration of Call Center.
  • Applied and monitored adherence to standard call center operating procedures.
  • Developed training programs for clients within call center.

Call Center Trainer

Aerotek, Callicoon, NY

September 2005 – January 2009

  • Coordinated training programs for call center staff.
  • Mentored new sales consultants to achieve assigned targets.
  • Developed and monitored incentive programs.
  • Maintained measurement tools for competent training.
  • Recognized opportunities for operational enhancements to improve productivity.
  • Assisted with recruitment process in call center.


Bachelor’s Degree in Customer Care Management

Sojourner-Douglass College, Baltimore, MD