Catastrophe Claims Adjuster Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To obtain employment in a progressive organization as a Catastrophe Claims Adjuster where I can use my skills and aid in the growth of the firm.

Highlights of Qualifications:

  • Wide experience in handling catastrophe claims
  • Huge knowledge of catastrophe losses
  • Exceptional knowledge of insurance endorsements
  • Familiarity with state statutes and regulations
  • Proficient with MSB software, Xactimate, MS Office Apllications and Lotus Notes
  • Skilled in calculating depreciation factors and replacement costs
  • Amazing ability to negotiate fair settlements with internal and external parties
  • Immense ability to handle multiple claims and meet deadlines
  • Outstanding ability to maintain positive working relationships with coworkers

Professional Experience:

Catastrophe Claims Adjuster

Hanover Insurance, Beech Grove, TN

August 2007 – Present

  • Performed field investigations to handle catastrophe claims.
  • Managed informal hearings, arbitrations and litigations for complex claims.
  • Conducted service trainings to Junior Adjusters.
  • Performed re-inspections to confirm damages.
  • Participated in focus audit activities.
  • Assisted and participated in discussions regarding development of quality insurance programs.
  • Maintained confidentiality on information regarding claims.

Catastrophe Claims Adjuster

Western International Staff, Inc, Beech Grove, TN

May 2004 – July 2007

  • Analyzed property damages to determine extent of liability.
  • Interviewed claimant and witness as needed.
  • Analyzed police and hospital records for investigative purposes.
  • Involved in property claim adjusting activities.
  • Determined costs for repairs and replacements.
  • Performed coverage analysis for catastrophe claims
  • Participated in litigation hearings.
  • Prepared loss experience reports to help calculate profitability.


Bachelor’s Degree in Insurance

Winston-Salem State University, Winston-Salem, NC