North Highlands CA 95660
Seeking a Chat Agent position in a stable company where I can use my skills to benefit the company.
Chat Agent, May 2004 – Present
Bank of America Corp., Kissimmee, FL
- Gained knowledge to leverage multiple sources of information to stay current on product features and technology changes.
- Performed comfortably in a fast and performance based call-center environment where chats were monitored, reviewed and assessed.
- Provided consultative solutions to customers based on the needs following the Online Store Customer.
Summary of Qualifications:
- Profound knowledge of all chatting modes
- Excellent knowledge of principles and processes of giving the best customer and personal service
- Ability to maintain a positive attitude in high-stress and fast-paced work environment
- Adaptive and flexible to changing technologies, process and environments
- Ability to work and make decisions with minimal supervision
- Strong interpersonal and communication skills
- Well organized and attentive to detail
Associate Degree in Business, Westchester Community College, Valhalla, NY