Chat Agent Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking a Chat Agent position in a stable company where I can use my skills to benefit the company.

Work Experience:

Chat Agent, May 2004 – Present

Bank of America Corp., Kissimmee, FL

  • Gained knowledge to leverage multiple sources of information to stay current on product features and technology changes.
  • Performed comfortably in a fast and performance based call-center environment where chats were monitored, reviewed and assessed.
  • Provided consultative solutions to customers based on the needs following the Online Store Customer.

Summary of Qualifications:

  • Profound knowledge of all chatting modes
  • Excellent knowledge of principles and processes of giving the best customer and personal service
  • Ability to maintain a positive attitude in high-stress and fast-paced work environment
  • Adaptive and flexible to changing technologies, process and environments
  • Ability to work and make decisions with minimal supervision
  • Strong interpersonal and communication skills
  • Well organized and attentive to detail

Education

Associate Degree in Business, Westchester Community College, Valhalla, NY