Cisco UCCE Engineer Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Career Goal

A talented professional looking for Cisco UCCE Engineer position, in which I can utilize my knowledge in Cisco VoIP including Unified Call Manager, IPCC, UCCE, ICM (all versions), CVP, IPIVR, CUIS, CUIC, CTIOS, CAD, Cisco CER, and Cisco Unity Connection.

Technical Skills

Sound knowledge of voice gateway configurations

  • H323 gatekeeper
  • MGCP
  • SIP
  • CUPS

Skilled in managing

  • IP gateways
  • ISDN gateways
  • Multipoint control units

Expertise in scripting languages

  • Perl
  • Python
  • JavaScript

Familiarity with network protocols

  • OSPF
  • VTP
  • BGP
  • RIP

Adept in telecommunication management

  • SNMP
  • RMON
  • Netflow
  • Syslog

Well-versed in Routing fundamentals

  • BGP
  • OSPF

Proficient with monitoring system

  • HP Openview
  • CA
  • NetQoS

Talented in multiple databases

  • MySQL
  • Access

Relevant Experience

Cisco UCCE Engineer

Ventures Unlimited Inc

January 2012 – Present

Thomaston, GA

  • Designed, developed and configured interfaces and Cisco routers.
  • Participated in UCCE scripting and implemented migrations.
  • Analyzed and resolved issues for ICM and CVP systems.
  • Provided technical support for voice recording and CVP applications.
  • Maintained and managed network infrastructure components and cabling systems.
  • Documented ICM scripts, gateway configurations and translations.
  • Supported Unity projects and voice recording profiles.
  • Designed and developed network devices and telecommunication services.

Cisco UCCE Engineer

Irvine Technology Corporation

November 2010 – January 2012

Irvine, CA

  • Designed and maintained engineering artifacts and center systems.
  • Participated in engineering reviews and maintenance procedures.
  • Suggested latest upgrades for current IPT infrastructure components.
  • Evaluated performance and scalability of center infrastructure applications.
  • Analyzed resulting changes of services on technologies.
  • Supported engineering processes and all infrastructure elements.
  • Reported technology trends and performance inputs to managers.
  • Installed and tested Jabber for desk phone control processes.

Educational Background

Bachelor’s Degree in Information Technology

Lanier Technical College

August 2006 – May 2010

Oakwood, GA

Professional Certification

Cisco Certified Design Associate (CCDA)

July 2010