Cisco VoIP Engineer Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To secure a Cisco VoIP Engineer position with premier company in which to use my past experiences in the new work environment to help company meet goals.

Summary of Qualifications:

  • Cisco Certified Network Associate (CCNA) and Cisco Certified Voice Professional (CCVP)
  • Remarkable experience in Cisco voice over IP system solutions
  • Extensive knowledge in Cisco engineer networking as well as traditional PBXs and Cisco UC
  • Working knowledge in VOIP environments and installing security, SAN and VM Ware as well as IVR and CVP
  • Familiar with managing Cisco Unified Call Center Managers, UNITY voicemail systems, H323 and SIP voice gateways
  • Solid grasp of UCC Call Center technologies, Cisco IP telephony, basic LAN and WAN administration
  • Superior critical thinking and analytical skills
  • Strong customer service and communication skills

Work Experience:

Cisco VoIP Engineer, August 2005 – Present

MPL Systems, Jackson, MS

  • Imparted technical leadership for Consulting Services projects and aided clients in managing voice and data network infrastructure.
  • Formulated daily status reports on completed tasks and current issues.
  • Configured and maintained Cisco Call Manager, Unity and related Cisco Unified Communications configurations.
  • Handled SRST, Voice Routing Protocols, QoS and Voice Gateways and even maintained network engineering framework.
  • Outlined documentation of network design and operation.

Cisco VoIP Engineer, May 2000 – July 2005

Elite Technical Services, Jackson, MS

  • Managed Cisco’s IP telephony and IPCC Contact Center Enterprise.
  • Monitored call manager, ICM Call Center systems, UNITY voicemail, IVR and CVP.
  • Established and supported ICM and CVP call routing scripts.
  • Coordinated with the business to design, enforce and test ICM and CVP call flows.
  • Handled ICM and CVP routing scripts, Cisco Auto-dialer campaigns, Cisco Agent and Supervisor Desktop clients.
  • Regulated documentation of the environment and operational processes.


Bachelor’s Degree in Computer Science, Silicon Valley College, Fremont, CA

Sample #2

Brandon Pratt

2103 N Nordica Ave

San Francisco, CA 94154


[email protected]


Seeking a Cisco VoIP Engineer position, to utilize my education and training in a fast paced and challenged environment.


  • Broad experience in Voice and data networking technologies.
  • Extensive technical experience of VoIP technologies, business continuity, and disaster recovery processes as they pertain to voice services.
  • Strong experience in designing, implementing and supporting Cisco VOIP technologies.
  • Excellent experience using Cisco call manger, unity voice mail, and voice gateways.

Professional Experience:

  • Cisco VoIP Engineer, 2006 to till date
  • SA International, Inc., CA
  • Designed, implemented and troubleshot Cisco unified communication solutions including call processing, voice gateways &LAN/WAN infrastructure.
  • Analyzed business requirements in order to design and implement an infrastructure solution using Cisco technologies.
  • Maintained, configured, and sustained the Cisco VoIP network.
  • Analyzed, designed, tested, documented, implemented and supported global voice and converged network technologies.


M.S in Computer Science Engineering, 2006

Purdue University, West Lafayette

B.S in Computer Science Engineering, 2004

Texas A&M University, College Station

Sample #3

Alton Lloyd

3690 Penn Street

Columbia, MO 65201

(333) 713-4433

Email : [email protected]

Career Goal

To be part of a growing company as a Cisco VoIP Engineer where I can use my expertise in handling Voice recording systems, Cisco Peripheral Gateways and CME to help make a difference to the company.

Technical Skills

Strong experience of developing and deploying:

  • IPV4, IPV 6
  • VoIP telecommunication network

Admirable expertise in:

  • SIP Trunk, 1Q trunking
  • Poly-com video conferencing techniques
  • VPN connectivity

Highly skillful in managing:

  • Cisco routers (3600, 2600, 1700) and HP routers
  • Cisco Switches (1900, 3550)
  • ASA 5505 Firewall

In depth knowledge of TCP/ IP protocols:

  • H323, DNS, DHCP

Impeccable competency in utilizing AMX touch panel controls to design:

  • Audio visual conference rooms
  • Multi point video conferencing systems

Proficient in utilizing programming languages:

  • C/ C++

Thorough in managing operating systems:

  • Windows server 2k3, Vista, XP
  • Mac

Outstanding ability to:

  • To develop efficient and safe voice systems
  • Manage large scale engineering projects

Relevant Experience

Cisco Voip Engineer

Solugenix Corporation

January 2012 – Present

Columbia, MO

  • Evaluated system configuration and audio necessities for NICE recording systems.
  • Handled all calls received at service desk related to voice network issues.
  • Managed Cisco Unity voicemail, IPCC and Cisco Unified Communication system.
  • Collaborated with hardware provider to evaluate system design specifications.
  • Facilitated project meetings to evaluate progress of scheme and compiled key points.
  • Maintained and upgraded voice network records on regular basis.

Cisco Voip Engineer

ePlus Technology, inc

November 2010 – January 2012

Chicago, IL

  • Supported to VoIP and handled VPN services as per service requirements.
  • Developed, executed and maintained Cisco Unified Communication networks.
  • Worked with other Engineers to define technical requirements of project.
  • Utilized Cisco hardware to troubleshoot core networking issues.
  • Compiled technical service documents and test requirements.
  • Resolved system and functional errors in Audio visual equipment.

Education Summary

Bachelor’s Degree in Computer Science

Cleveland Chiropractic College

September 2006 – June 2010

Los Angeles, CA

Professional Certification

Cisco Certified Network Professional Voice (CCNP Voice)

November 2010