Claims Supervisor Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To secure Claims Supervisor in a reputed organization as a supervisor where my abilities and education will be utilized to the fullest.

Highlights of Qualifications:

  • Strong accomplished experience in insurance supervisory & claims management
  • In-depth knowledge of insurance coverage’s and applicable statutes affecting claims
  • Extensive knowledgeable of company practice and claim values
  • Skilled in the interpretation of liability and negligence law and negotiation techniques
  • Proficient in MS Office Applications (Excel, Word, and MS Access)
  • Strong leadership and customer service and business writing skills
  • Exceptional communication and interpersonal skills
  • Strong follow through, attention to detail, and organizational skills
  • Outstanding ability to handle conflict resolution

Professional Experience:

Claims Supervisor, August 2005 to till date

Lincoln Financial Group, Seattle, WA

  • Monitored phone calls for coaching, training and quality assurance.
  • Tracked and evaluated delegate’s activity to gauge work performance.
  • Recommended suggestions to improve quality, workflow, and current policies and procedures.
  • Oversaw the day to day staffing needs of the department.
  • Developed partnership with internal & external departments and ensured customer satisfaction.
  • Participated and performed additional duties required for project completion.

Claims Supervisor, June 2002 to July 2005

Gallagher Bassett Services, Inc., Seattle, WA

  • Reviewed claims files to drive consistent claims handling.
  • Assisted in resolving issues related to claims.
  • Handled limited number of complex and sensitive claims.
  • Developed skills, improved performance, and encouraged professional growth through effective training, coaching, and feedback.
  • Motivated, influenced and inspired team members to maintain a high level of integrity and professionalism in achieving individual and organizational goals.
  • Attracted and retained talent through effective recruiting and recognition programs.


Bachelor’s Degree in Business Administration, Governors State University, University Park, IL