Client Relations Manager Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking Client Relations Manager position with reputable organization in which my experience can be a positive influence on the growth of company.

Highlights of Qualifications:

  • Experience to develop complex customer proposals for marketing services for international companies
  • Huge knowledge of billing systems
  • Remarkable knowledge of desktop publishing tools
  • Ability to work on windows platforms
  • Ability to manage multiple projects
  • Excellent skills work on all hazard and homeowner claims
  • Amazing communication skills in both oral and written forms
  • Ability to resolve all issues efficiently
  • Ability to pay attention to all client details

Professional Experience:

Client Relations Manager

Pye Legal Group, Montrose, CA

October 2008 – Present

  • Managed and resolved all client issues for all claims and insurance processes.
  • Maintained and developed professional relationships with all clients.
  • Assisted claims managers and provided training to evaluate all process efficiently.
  • Coordinated with claims managers to design various policies and procedures.
  • Developed budget on monthly basis and monitored progress regularly.
  • Designed and executed an efficient Quality Assurance plans and evaluated resources.
  • Collaborated with sales and marketing team and prepare reports for client packages.
  • Prepared all reports as per company guidelines and ensured accuracy.

Client Relations Specialist

Janus Capital Group, Montrose, CA

August 2003 – September 2008

  • Managed all corporate complaints for office president.
  • Performed troubleshoot on all customer issues and resolved all technical issues.
  • Coordinated with technical operations team to provide effective resolution.
  • Prepared and maintained all special market accounts through email and telephone.
  • Monitored all escalated calls and provided assistance to agency response team.
  • Maintained center accounts and managed inventory of all equipment transactions.

Client Relations – Coordinator

Telovations, Inc., Montrose, CA

May 1998 – July 2003

  • Prepared drafts for all project proposals.
  • Performed market research on all client issues and performed regular analysis.
  • Monitored and identified new business opportunities and facilitated improvement.
  • Coordinated with marketing team to develop all online and offline strategies.
  • Managed various social media sites and promoted company on it.
  • Maintained all marketing campaigns and ensured effectiveness of campaigns.


Bachelor’s Degree in Business

Napa Valley College, Napa, CA