Client Service Executive Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

In case you are interested in knowing more info on create resume, stop by Google Docs Resume, Modern Resume or Creative Resume Templates. Always prepare before you make a choice.

Job Objective

Seeking Client Service Executive Position with the perfect company that gives me the opportunity to learn and gain more experience in this field.

Highlights of Qualifications:

  • Remarkable experience in client services and account management
  • Good expertise in Customer Service operations
  • Proficient in Microsoft Word, Excel, Power Point
  • Excellent interpersonal and communication skills
  • Strong influencing and negotiation skills
  • Ability to successfully answer questions, resolve problems, and provide general assistance

Professional Experience:

Client Service Executive

ADP, Inc.,Tulare, CA

August 2007 – Present

  • Developed quantifiable and qualitative goals for project.
  • Tracked and documented project revisions.
  • Compiled and maintained historical file for each project.
  • Anticipated, identified and formulated solutions to potential and actual project challenges.
  • Negotiated and defined deadlines for projects and ensured that those deadlines are met.

Client Service Executive

CIGNA Corporation, Tulare, CA

May 2004- July 2007

  • Conducted strategic account reviews and identified service needs and usage trends.
  • Established user agreements with health centers and independent practitioners.
  • Provided initial and periodic training for clients.
  • Monitored utilization of My Health Direct among assigned clients.
  • Identified areas to promote adoption.
  • Handled client requests for technical support.


Bachelor’s Degree in Business Management

Muskingum College, New Concord, OH