Client Service Specialist Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Looking for a position as a Client Service Specialist within the company. Hope to bring years of technical experience and managerial skills to the table to help your company advance.

Summary of Qualifications:

  • Sound experience in a direct client services
  • Good knowledge of handling client concerns and issues with tact and diplomacy
  • Excellent knowledge and experience in banking
  • Attention to detail, concentration, and problem solving abilities
  • Great Cash handling skills
  • Reading, writing and mathematical ability
  • Superior Communication, Client Service, Sales and Referral Skills

Work Experience:

Client Service Specialist, May 2006 – Present

UnitedHealth Group, Largo, FL

  • Identified negative service trends and communicated appropriately.
  • Provided support to implementation and renewal processes.
  • Performed to update internal databases, and report requests.
  • Served as information resource to customers, sales support, and marketing.
  • Provided information, service, or referred customers to appropriate staff.
  • Assisted in training and mentoring new Strategic Account Executives.

Client Service Specialist, March 2003 – April 2006

Pacific Continental Bank, Largo, FL

  • Processed a variety of routine checking and banking services.
  • Processed mail transactions and night deposit and courier bags.
  • Displayed exceptional client service skills.
  • Maintained a satisfactory balancing record.
  • Ensured to adhere to PCB’s check cashing guidelines and related policies.
  • Performed other duties as explained and assigned.

Education

Bachelor’s Degree in Business Administration, Morris College, Sumter, SC