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Client Support Resume

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Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking a position as Client Support in a stable company where I can use my skills to benefit the company.

Summary of Qualifications:

  • Hands-on experience in the field of Client Support
  • Profound knowledge and understanding of the financial markets
  • Exceptional ability to meet and exceed Performance Competencies
  • Immense ability to work in a dynamic and multinational environment
  • Ability to prioritize tasks and complete assignments within an estimated time frame
  • Uncommon ability to work under pressure and to deadlines
  • Proficient in Microsoft Office products
  • Skilled in Analytical and interpersonal skills
  • Superior documentation skills
  • Excellent oral and written communication skills

Work Experience:

Client Support, August 2005 – Present

Silverpop Systems, Honolulu, HI

  • Coordinated and administered client claims management programs.
  • Executed, printed, reconciled, reviewed and distributed standard and customized reports.
  • Maintained accurate filing system of risk management files.
  • Coordinated distribution, receipt and processing of claims management forms and completed follow up and entered data into client claims management system.

Client Support, May 2000 – July 2005

Yardi Systems, Honolulu, HI

  • Supported clients in using the product via telephone, email and by visiting client site.
  • Responded to questions and interacted with clients on issues in an articulate and effective manner, following standard procedures.
  • Supported the Development team by testing amendments and new components and versions of the product and ensured the highest standard of quality of product, services and customer satisfaction.
  • Tested client’s setup and configuration prior to on-site installation.
  • Trained existing and new clients in the use of the product.
  • Provided technical assistance during new installations.

Education

Bachelor Degree in Management, Alfred Adler Institute, Minnesota, MN