Client Support Specialist Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Looking for work with your company as a Client Support Specialist in the field to help further the company as well as my own experience.

Summary of Qualifications:

  • Vast call center and support experience in B2B Environment
  • Expert in diagnosing problems and offer resolution
  • Through knowledge of client relationship management
  • Skilled in recording electronic transactions while talking
  • with customers over the phone
  • Excellent interpersonal skills, written and verbal communication skills
  • Proficiency in Microsoft Office Applications
  • Willingness to change priorities, tasks, and work schedules to meet customer services standards
  • Strong critical thinking, problem identification and solving ability

Work Experience:

Client Support Specialist, May 2006 – Present

TIAA-CREF, Beaumont, TX

  • Performed registered and non-registered sales support activities.
  • Responded to client service needs via multiple methods of contact.
  • Fulfilled service and sales support requests.
  • Executed client transaction requests.
  • Computed client’s financial data and generated financial and other reports.
  • Monitored sales cycle management activities and ensured follow-up action.

Client Support Specialist, March 2003 – April 2006

CareerBuilde, Beaumont, TX

  • Provided timely follow-up to client inquiries.
  • Maintained positive relations with corporate clients.
  • Worked closely with sales force to build and maintain positive client relations.
  • Assisted sales team in identifying up-sell opportunities.
  • Performed client engagement audits through B2B customer lifecycle reviews.
  • Ensured that the clients receive anticipated services.

Education

Bachelor’s Degree in Information Technology, William Jewell College, Liberty, MO