Cloud Support Engineer Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Career Goal

Seeking a position of Cloud Support Engineer in an IT environment where I can use my excellent cloud computing abilities in developing and managing virtual environments and be beneficial for my company

Technical Skills

Substantial technical acumen of custom applications such as::

  • Open and Cloud Stack
  • Eucalyptus

Adept in cloud support tools for providing effective engineering services::

  • MTR
  • Routing protocols
  • Network monitoring
  • SSH

Conceptual knowledge of storage devices::

  • NAS
  • SAN
  • RAID

High performing qualities with virtualization technologies::

  • VMware
  • Xen
  • Hypervisor
  • KVM

General technical abilities for::

  • Network engineering and administration
  • Virus prevention packages
  • Tracking event logs

Profound knowledge of networking devices such as::

  • LAN and WAN technologies
  • MS Active Directory
  • Sonicwall

Cognitively expert in cloud support services and technologies::

  • Citrix XenApp
  • MS Terminal Server
  • DFS file replication

Technical abilities to::

  • Server administration such as UNIX and LINUX
  • Understand and implement storage systems and servers
  • Apply LINUX fundamentals including resource management and system calls

Relevant Experience

Cloud Support Engineer

Eucalyptus Systems, Inc.

January 2012 – Present

Fairbanks, AK

  • Provided technical assistance for enterprise solutions and cloud services.
  • Participated in migration of cloud clients within data centers.
  • Installed and configured Worldox mobile and web solutions.
  • Managed and supported software integration projects in Worldox.
  • Maintained email accounts, VPN user details and change requests.
  • Analyzed and resolved issues relating to PeopleSoft applications.
  • Created and updated user IDs and security group tasks.
  • Tested printer setups and supported custom applications.

Cloud Support Engineer

Virtustream Inc.

November 2010 – January 2012

Atlanta, GA

  • Developed and maintained Android and Apple phones.
  • Prepared and updated technical tutorials and articles.
  • Participated in administration of client accounts with cloud services.
  • Provided technical assistance for all cloud operations.
  • Trained technical team members for cloud products such as VMware and AWS.
  • Analyzed and resolved problems relating to cloud and virtualization products.
  • Documented detailed technical designs for cloud deployments.
  • Supported hosting sites and evaluated new cloud based technologies.

Educational Background

Bachelor’s Degree in Information Technology

Aiken Technical College

August 2006 – May 2010

Aiken, SC

Professional Certification

IBM Certified Solution Architect – Cloud Computing Infrastructure

July 2010